We want to make sure that when you use our services that you have a positive experience and feel supported. To support this we have a number of people and teams who can provide you with support if you have any issues that you would like help with.

Our staff will always try to answer any questions or queries that you may have. We encourage people to speak with staff or volunteers directly if they have a question so that this can be answered as soon as possible. If you need to talk to someone about who to contact, to find out more about our services, or to share a compliment or concern then please visit the contact us section of the website. 

There are reception desks and staff who will be able to support you when you arrive at our community services or at our hospital site. Reception staff will be able to welcome you and give you information about your appointment.

We also have an enquiry desk located at Hartshead South Entrance at Tameside Hospital which is covered by volunteers who can answer general questions about the hospital and direct people to services. If you have a question when you arrive at hospital please visit the enquiry desk or ask at one of our receptions. The enquiry desk can also be contacted on 0161 922 4081 Monday to Friday between 9am and 5pm.

If you would like to get in touch with a person, team or department but are unsure who to contact, please speak to our Switchboard team on 0161 922 6000 who will be able to help you with your query and provide you with the correct contact details.

We provide a free, confidential health information service on key health conditions, local services and support groups.

You can contact the service Monday to Friday, 9am–5pm on 07771 335 368 or email healthinfo@tgh.nhs.uk. Please include your name and contact details so your enquiry can be answered as soon as possible.

If you have communication needs relating to a disability, impairment or sensory loss and require information in a way that you understand please let us know when you attend. We can then record this on your records so that we can respond to your needs.

At Tameside and Glossop Integrated Care NHS Foundation Trust we want to support you to have a positive experience of care. If you have a concern or complaint about your care, or the care of your relative in hospital or in any of our services, please bring this to the attention of the nurse in charge of the ward or person in charge of the department and team in the first instance who should attempt to resolve the issue immediately. If you are unable to resolve your concern this way, we also provide a number of additional means of raising your concerns and compliments. This service is provided by the Patient Advice and Liaison Service (PALS) and Complaints Team who are available 9:00am - 5:00pm, Monday – Friday. You can contact the team by calling 0161 922 4466 or emailing palsandcomplaints@tgh.nhs.uk