How to pay us a compliment
Have you had a positive experience using our services? Let us know all about it below.
Compliments are shared with the relevant teams to ensure they know that their hard work is appreciated. You can choose to leave this feedback anonymously or you can fill in your contact details.
When your compliment is reviewed, we may want to contact you about sharing your story with a wider group of the Tameside and Glossop team. If you would be happy for that to happen, tick the consent box and we will do the rest.
Complete a quick survey about your care
We want to make sure that you have the best possible experience of care when you use our services. Sharing your feedback with us helps to identify where we are doing well and areas that we can improve.
The Friends and Family Test (FFT) survey is a quick way to share feedback about your experience and will only take about two minutes to complete.
When completing the survey, we need to know the date you visited and the service you used.
If you are unsure about this, but would still like to share your feedback, contact the Patient Experience Team at: patient.experience@tgh.nhs.uk
How to make a complaint
If you have any concerns about your care or treatment, or that of your relative, we need to know about them as soon as possible, so we can take action to improve the situation.
We encourage people to share any concerns that they have so that we can understand these and ensure that an appropriate response is provided.
If you have a concern or complaint about your care, or the care of your relative in hospital or in any of our services, please bring this to the attention of the nurse in charge of the ward or person in charge of the department or team. They will attempt to resolve the issue immediately.
If your concerns are urgent and cannot be resolved by the nurse in charge of the ward, or person in charge of the department please ask to speak to the matron on duty or senior nurse or manager.
The ward staff will make contact with the matron, and they will either speak to you on the phone or attend the ward, depending on the nature of the complaint. The matron will make a record of your concerns and agree a course of action with you.
Concerns can be rasied anytime. At night, your call will be dealt with by the night nurse practitioner, who is a senior nurse.
If you feel your concerns are not being actioned, or you would like to speak to a member of non-clinical staff, the PALS & Complaints team will be available to support you and their details are below.