Publish date: 30 November 2023

The latest members of staff to receive a Who's Your Hero award at Tameside and Glossop Integrated Care NHS Foundation Trust have been revealed.

Winners are nominated by members of the public and fellow colleagues for outstanding acts of empathy, bravery and professional excellence.

See below for our latest round of winners and the reasons they were nominated for the award.

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Healthcare Support Worker Adele Bowers, based in the Emergency Orthopaedic Unit, was nominated for recognition by a patient’s granddaughter for the care and sensitivity she offered during what could have been a very stressful situation.

Adele escorted the 81-year-old patient, who’s living with dementia, to an appointment in Manchester.

During a delay with transportation, Adele kept the patient informed and calm during the long wait for the return journey to Tameside, and even shared her lunch with the patient.

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Mandy, who works in the eRostering team, was nominated for the unwavering support she has given the Integrated Therapies Team, helping them manage their team through eRoster.

The team praised Mandy for “always being patient and considerate when dealing with our many phone calls and emails over the past few months... Even though she is no doubt busy, she will always make an effort to calmly respond and guide us.

“It is reassuring to think that we can always contact her with a rostering issue and know that she will genuinely do her best to help.”

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Senior Pharmacy Technician, Caroline Loan, was nominated for special recognition for her remarkable work ethic and kind personality.

Caroline’s colleagues described how she is “always training new members of staff and is always willing to help anyone who is struggling... She always checks up on the wellbeing of members of staff and goes out of her way to find out how people are doing."

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School Nurse Practice Educator and Development Lead, Natalie Jones, was nominated for an award after the father of a family she’d worked with e-mailed to praise the support and help she provided.

The father wrote: “You probably don't understand just how much you helped my children and me. But you really did. 

“Thank you so much. Any family that has you involved should feel blessed because you’re amazing at what you do.”

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School Nurse, Sarah Beetham, was presented with the accolade for being invaluable to the School Nursing Service.

They commented on the pride she takes in teaching skills to new staff and the positive, determined attitude she maintains, even under challenging circumstances.

Sarah is described as a “lynchpin” of the service by her colleagues and is a true asset to the Trust.

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Orthopaedic Registrar, Dr Nikose, was named a hero for his unwavering empathy and enthusiasm, his communication with patients and staff, as well as his ability to put people at ease.

His nomination was inspired by praise from a patient and their wife, who wanted to share the ‘full trust’ they had in Dr Nikose and the gratitude they had for his service.

Vicki Williams.JPG

Vicki Williams is a Child Health Protection Team Support Officer.

Vicki recently joined the Children's Community Health Services, a newly established team, and has helped things get up and running as smoothly as possible with her ideas and willingness to share her wealth of experience.

Vicki’s team said she doesn't appreciate how much they value her.