Our service standards

  • We strive to process applications to join the library within two working days. Items may be borrowed immediately if Trust ID produced and staff are available. 

  • Inter library loan book requests will be processed within two working days and supplied within five working days where possible. 

  • Document supply article requests will be processed within two working days. Urgent requests will be dealt with promptly and supplied within two working days where possible. 

  • Unless urgent for service delivery literature searches will usually be supplied within 10 working days.

  • We will respond to all enquiries within two working days. 
  • Items requested for stock by customers and approved for purchase will be ordered within one month, if financial circumstances permit.